By Anaci

This article was published in Elevatori Magazine, No. 3/2026

Behind every lift ride in a condominium lies a chain of responsibility that few residents truly know. Periodic checks, maintenance registers, regulatory adjustments, a real universe of obligations that falls on the shoulders of the administrator, called not only to guarantee the compliance of the systems, but to make the sense and value of every technical intervention understandable to the residents.

Another fundamental aspect of a profession that, in the constant implementation of tasks, transforms the administrator into a real point of reference for all residents of a condominium and the coordination point for the management of its every aspect.

“The responsibility of the administrator for the safety of the systems is a serious matter, which does not allow for improvisation – declared Leonardo Caruso, president of Anaci Milano -. DPR 162/99 and subsequent additions require periodic checks, scheduled maintenance and compliance with precise standards. But the critical point is not just to comply, it is to make the condominiums understand why those compliances exist and what they protect. Whoever manages a building is personally responsible for the safety of the common systems, and this awareness must guide every operational choice.”

According to Caruso, the gap between the technical language of maintenance and the perception of residents represents today one of the most urgent challenges for the category. “When we present an estimate for the replacement of a traction rope or for the adjustment of the control panel, the condominium member only sees a figure -. He explained – our task is to build a transparent narrative, that is, to explain that this expense protects the safety of people and the compliance of the building, avoiding sanctions and system shutdowns. Every technical document, from the system booklet to the register of checks, must be able to be read and understood even by those who are not in the sector.” In this, the contribution and collaboration of experts and companies is fundamental, in order to be able to provide administrators with the correct information to share. The condominium assembly remains the crucial moment of this communication process.

“We must bring to the assembly not only the numbers, but the meaning of those numbers – continued the president of Anaci Milano -: a periodic verification report, an extraordinary maintenance report, are documents that must be explained, contextualized, made accessible. Only in this way do we move from mistrust to collaboration, and the assembly becomes the place in which shared and responsible decisions are built, rather than a battleground between incomprehensible technicalities and economic resistance.”

Caruso stressed how continuous training is the key tool for addressing this delicate balance: “An administrator who thoroughly knows the regulations and masters the system technologies knows how to communicate with authority and knows how to respond with competence to the questions of the condominiums. It is not a matter of simplifying, but of translating without betraying technical rigor. Transparency is not an optional, it is the foundation of our professional credibility and, ultimately, of the safety of those who live in those buildings every day.”